About the author

Since 2007, Verena Franz has been with RECARO Aircraft Seating, and today she also collaborates with Staufen Academy, where she is a trainer. Initially joining the process management team in Schwäbisch Hall, she took on her first leadership role at the plant in Texas in 2010. After returning to Germany, she directed and globalized the complaints system, among other things, while she later assumed responsibility for quality management. Since 2022, Verena Franz has assumed global responsibility for the Lean and Management Systems Team. This included implementing the global Lean Enterprise Program and working on continuously enhancing the internal Lean qualification program. In 2023, Verena completed Lean Leader training.